Frequently Asked Questions
I don’t understand something in a training module despite reviewing it several times, can someone help me?
Absolutely! We’re here to help you be successful, please reach out to us on our support page and we’d be happy happy to work one on one with you!
Can I sterilize my The Cube?
No – full sterilization (Sterilizer, autoclave, cold solution, milk bath, etc) will damage The Cube! Only disinfect The Cube by wiping it down between patients. The device is made to tolerate wiping, but do not saturate the surface.
Do I throw my sticky pad away after each use?
Nope! The gel pad is intended to be reused over and over. If you ever lose stickiness, just wash it with some warm soapy water and let air dry. Be sure to do this with clean/sterile gloves! Also, if you need you can purchase additional gel pads on our web store.
How do I know if The Cube is charged/charging?
The Cube will show a red light when charging, this light will go off when it’s charge is completed.
I can’t get my lights to stay on! Is my device broken?
Maintaining a 110 degree angle when sharpening is hard, The Cube will help you build the muscle memory to do this correctly and it takes time! Continue to practice if you’re having troubles. Of course, if you feel your device is defective; please visit our support page, we’re here to help!
How do I calibrate The Cube?
The Cube will auto calibrate itself when turning on. No need to worry about any manual calibration.
When will more training modules be available?
We’re currently working on additional sharpening modules! Next up will be Sickle which we plan to release in Q1 2020.
Have a question you don’t see?
Please reach out to us on our Support page, we are happy to help!
REFUNDS AND RETURNS?
If your device is defective and needs to be returned under warranty, please email us at email@example.com and we will approve the return and provide shipping instructions. You are responsible for shipping to DHCUBED and DHCUBED will pay for shipping the new unit back to you.
Unopened product can be returned for full refund. Please contact us at firstname.lastname@example.org and we will approve and provide shipping instructions. You are responsible for shipping to DHCUBED.
Who do we use for shipping?
We use the US Postal Service for all shipments in the United States and to Canada. We always ship each unit individually and normally use Priority Mail 2-day service in the lower-48 states. Shipments to Canada are shipped Priority Mail 7-day delivery and the VAT tax, if assessed, is the obligation of the purchaser.
What Forms of Payment do you Accept?
We accept VISA, MC and American Express credit cards which are processed through Square Payment Processing. If you would rather give us your CC information over the phone or want to send a Western Union Money Order, please contact us at email@example.com and we will set up a time to call you.
LIMITED PRODUCT WARRANTY
DH Cubed warrants to the original purchaser that The Cube and The Cube-provided device accessories (collectively, the “Product”) shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase. To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service at firstname.lastname@example.org. The return authorization must be included along with your returned product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by DH Cubed. You may be asked to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. This Limited Product Warranty does not apply to damage or defects caused by accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; normal wear and tear or aging of the Product such as discoloration; or operating the Product outside the permitted or intended uses described by DH Cubed; not in accordance with instructions provided by DH Cubed, or with improper voltage or power supply.
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